Click And Collect
How does Click & Collect work?
- Choose your products online. Add them to your shopping cart. Select Pick Up as the delivery method at checkout
- Select your store for pickup. You will receive a collection notification email or SMS – normally within 24 hours of placing an order
- Collect your order in store. Make sure you bring your collection notification or photo ID.
Please wait for the email/SMS indicating that your order is ready before coming to collect your order.
Is Click & Collect a FREE service?
Yes – Click & Collect is FREE for all orders with no minimum purchase value.
How long do you hold Click & Collect orders?
We hold Click & Collect orders for 30 calendar days after you receive your collection notification.
If you do not collect your order within 30 calendar days, we shall cancel the items and make a refund to the payment method used when placing your order.
Can someone collect my Click & Collect order for me?
Yes - family and friends can collect your order on your behalf. Just make sure they bring:
- A copy of the order collection notification
- A note signed by you, detailing who will be collecting the order on your behalf
- Their own photo ID to match the approved name for collection
Are all products available for Click & Collect?
Most items are available for Click & Collect but there are some exceptions. Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.
Can I return an item in store once I collect my order?
If you change your mind and decide to return item/s, you can return to our store for either a refund or exchange.
Find out more in our Returns Policy.