Breevo Return & Refund Policy

 

Return Eligibility & Timeframe

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, your item must be:

  • New and unused, in the same condition you received it.
  • With original tags and packaging.
  • Accompanied by the receipt or proof of purchase.

If your item does not meet these conditions, we may not be able to accept the return.

How to Start a Return

To request a return, please email info@breevo.co.nz with your order number, reason for return, and clear photos (if applicable).

Once your return request is approved, we’ll provide detailed return instructions.

Return Address:
Breevo
5A Pinot Lane, Westgate, Auckland 0614, New Zealand
📞 +64 28 8515 1659

Items sent back without prior approval will not be accepted.

Return Method & Label

  • Returns can be sent by mail or dropped in store (if applicable).
  • The customer is responsible for arranging and paying for return shipping.
  • Breevo does not provide pre-paid return labels.
  • We recommend using a tracked courier service to ensure safe delivery.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Refund Processing Time

Once your return is received and inspected, we’ll notify you by email regarding approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note it may take a few extra days for your bank or card provider to post the refund. If more than 15 business days have passed since approval, please contact us at info@breevo.co.nz.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately with photos so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care items (e.g., beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchanges

We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.

Contact

For any questions about returns or refunds, please email info@breevo.co.nz.